As part of our Terms and Conditions, this Shipping and Delivery Policy should be reviewed alongside our main Terms before making a purchase.
Please take a moment to review our Shipping and Delivery Policy before placing an order with us. This policy is applicable to all orders placed with our company.
What are my shipping & delivery options?
Please keep in mind that we currently only offer local shipping and delivery. Orders within USA are typically processed within one to three business days, and orders outside USA are typically processed within five to seven days.
Orders placed on holidays or weekends will be processed on the next business day.
Refunds & Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@theentiregym.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@theentiregym.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.